Verify you have an up-to-date IEFB
Remaining in phase: 6
Before Leaving Home
Task 1 of 7
Phase
Before Leaving Home
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0/7 done
Verify you have an up-to-date IEFB
All FAs
Verify you have a working flashlight
All FAs
Verify you have a valid Company ID badge
All FAs
Verify you have a valid passport
All FAs
Verify you have a working wristwatch
All FAs
Verify you have a complete uniform
All FAs
Verify you have an OrderUp Payment Puck
All FAs
Phase
Pre-Departure (Check-In & Briefings)
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0/5 done
Check in at domicile (CWA/CrewHub/phone) between 1 and 6 hours before first flight
All FAs
Report to the gate: 30 min domestic or 45 min international/Hawaii prior
All FAs
Conduct Operations Agent briefing covering counts, specials, bin status, and Connect X
Position A
Introduce yourself to the entire crew
All FAs
Attend or receive the Captain briefing
All FAs
Phase
Pre-Flight (Aircraft & Cabin Setup)
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0/16 done
Stow crew luggage in approved locations
All FAs
Review IEFB and Comply365 for alerts or notifications
All FAs
Open Connect X and AvioBook Cabin
All FAs
On first departure, log into OrderUp and start the flight
All FAs
Complete security searches and the WN-966 aircraft security checklist
All FAs
Conduct cabin security checks within your zone
All FAs
Check assigned emergency equipment when required
All FAs
Verify cabin tidiness throughout your area
All FAs
Confirm seatback pockets hold menu, airsickness bag, and safety card
All FAs
Ensure tray tables up, seatbacks upright, OHBs open, and seatbelts crossed
All FAs
Notify the A Flight Attendant when checks are complete and report discrepancies
All FAs
Check forward galley and lavatory supplies, heaters, latches, and flush
Position A
Test PA system, set cabin lights to boarding, confirm in-seat power (800/MAX8)
Position A
RON duties: charge photoluminescent path and purge forward water/coffee
Position A
Check aft galley carts, latches, lav supplies, heaters, and waste/water gauges
Position B
RON duties: purge aft coffeemaker (hot water then brew one pot)
Position B
Phase
Passenger Boarding
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0/18 done
Take boarding position in the forward-entry area
Position A
Confirm B, C, and D are set and notify Operations via Connect X
Position A
Greet and screen passengers and assist with carryons
Position A
Assist passengers with disabilities and provide required briefings
Position A
Announce that general boarding has begun when advised
Position A
Monitor forward bin space and update status in Connect X
Position A
Coordinate seating for families with children 13 and under
Position A
Take boarding position in the aft cabin or entry area as needed
Position B
Assist passengers with disabilities and seating needs
Position B
Brief any aft jumpseat riders using the briefing card
Position B
Deliver Full Flight or OHBs Full PAs when needed
Position B
Monitor aft bin space and advise Operations when nearing capacity
Position B
Stand at the OWWE and remain until exit seats are filled
Position C
Enforce exit-seat criteria, relocate if needed, and brief using the safety card
Position C
Monitor mid-cabin bin space and keep B informed
Position C
Take boarding position within the cabin and assist passengers
Position D
Greet, screen carryons, and assist passengers with disabilities
Position D
Monitor aft bin space and update B when space is low
Position D
Phase
Preparation for Pushback
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0/11 done
Make Opening and Secure Cabin PAs; verify UM and final passenger counts
Position A
Confirm OWWE briefing completion and cabin secure reports from B, C, and D
Position A
Secure forward galley, discontinue Connect X, supervise door closure and lock
Position A
Deliver arm and cross-check PA, arm forward-entry door, cross-check forward galley door
Position A
Advise Captain cabin is secure, pass rev napkin, secure flight deck door
Position A
Perform final compliance walk, secure aft galley, report ready to A
Position B
Arm aft-entry door (and galley door on -700) and make aft doors armed PA
Position B
Complete OWWE briefing, perform final compliance check, confirm with A
Position C
Arm forward galley-service door and cross-check forward-entry door
Position C
Conduct final compliance check aft and advise A when secure
Position D
Arm aft galley-service door and cross-check aft-entry door
Position D
Phase
Movement on Surface (Demo & Takeoff)
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0/17 done
Stand in the forward-entry area for the safety demonstration
Position A
Deliver the emergency briefing PA and verify demo positions
Position A
Set cabin lights appropriately and remind about reading lights if night flight
Position A
Confirm forward galley secure and stow IEFB and Payment Puck
Position A
Take the forward outboard jumpseat, make Cleared for Departure PA, assume brace
Position A
Conduct the safety demo (OWWE on -700, Row 21 on -800/MAX8)
Position B
Complete compliance walkthrough and brief special needs passengers
Position B
Verify aft galley secure and stow IEFB and Payment Puck
Position B
Take the aft left inboard jumpseat and assume brace position
Position B
Conduct the safety demo at Row 1
Position C
Perform compliance walkthrough and brief special needs passengers
Position C
Verify forward galley secure and stow IEFB and Payment Puck
Position C
Take the forward inboard jumpseat and assume brace position
Position C
Conduct the safety demo at Row 11
Position D
Perform compliance walkthrough and brief special needs passengers
Position D
Verify aft galley secure and stow IEFB and Payment Puck
Position D
Take the aft right inboard jumpseat and assume brace position
Position D
Phase
Cruise
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0/7 done
Acknowledge sterile flight deck has ended (high-low chime)
All FAs
Begin cabin service when conditions permit
All FAs
Walk the cabin, monitor compliance, collect items, and check lavatories
All FAs
Deliver PED, service, Rapid Rewards, and Fasten Seat Belt PAs as required
Position A
Reset the call light on the PA handset
Position A
Relay passenger needs (wheelchairs, lav, supplies) to the flight deck
Position A
Check water gauge prior to descent and notify Captain if service is needed
Position B
Phase
Final Descent & Landing
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0/16 done
Ensure the Final Descent PA is delivered
Position A
Set forward lights to brightest to charge floor path and align with exterior conditions
Position A
Assist C or D with cabin walkthrough if time permits
Position A
Secure forward galley, set cart brakes, double latch compartments, secure coffee pots
Position A
Take assigned jumpseat when duties are complete and assume brace position
Position A
Set aft cabin lighting to brightest setting
Position B
Create a list of needed provisioning items
Position B
Assist C or D with compliance walkthrough if time permits
Position B
Secure aft galley, set cart brakes, double latch compartments, secure coffee pots
Position B
Take assigned jumpseat when duties are complete and assume brace position
Position B
Perform final compliance check from aft to forward including exits, PEDs, and stowage
Position C
Collect remaining service items and trash
Position C
Take assigned jumpseat and assume brace position
Position C
Complete final aft compliance check covering seatbelts, PEDs, lavs, and stowage
Position D
Collect remaining service items and trash in the aft cabin
Position D
Take assigned jumpseat and assume brace position
Position D
Phase
Arrival at Gate & Deplaning
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0/14 done
Remain belted in jumpseats until the aircraft turns off the runway
All FAs
Crack doors when permitted (not terminating flights and weather allowing)
All FAs
Give arrival, through flight, or warm weather PAs as applicable
Position A
After seat belt sign off, set arrival lighting and direct FAs to disarm
Position A
Disarm forward-entry door, cross-check forward galley door, verify aft PA
Position A
Wait for Operations to open the door and take forward deplaning position
Position A
Disarm aft-entry door (and galley door on 737-700) and announce aft doors disarmed
Position B
Take aft deplaning position
Position B
For through flights, take passenger count and verify against AvioBook
Position B
Disarm forward galley door, cross-check forward-entry door, confirm with A
Position C
Open and secure the flight deck door for deplaning
Position C
Begin cabin tidying during deplaning
Position C
Disarm aft galley door and cross-check the aft-entry door
Position D
Assist passengers from the aft cabin during deplaning
Position D
Phase
Post-Flight (Groundtime / End of Duty)
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0/16 done
Tidy cabin: cross seatbelts, pick up trash, lower armrests, open OHBs
All FAs
Maintain minimum crew on board while passengers remain
All FAs
Ensure at least one floor-level exit remains usable
All FAs
Inbound crew: end the OrderUp flight and transmit data
All FAs
Inbound crew: brief the outbound crew on discrepancies and special passengers
All FAs
Inbound crew: stay on board until the outbound crew arrives if through passengers remain
All FAs
Outbound crew: receive briefing from inbound crew
All FAs
Outbound crew: perform all preflight duties and assist tidying
All FAs
Outbound A: watch crew luggage in the jetbridge and complete UM custody transfer
Position A
Outbound B: verify the through passenger count
Position B
Remain on board until all passengers have deplaned and check lavatories
All FAs
Tidy the cabin unless the aircraft is remaining overnight
All FAs
Close out OrderUp sales and inventory
All FAs
Ensure galley is clean and restocked, especially at non-provisioning stations
All FAs
If aircraft remains overnight, confirm all doors are fully closed
All FAs
Complete required paperwork such as Irregularity Reports
All FAs